Foothill College

Foothill College Student Help Center

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Student Help Center

~ Assistance for Foothill College students ONLY ~

Welcome Winter 2010 STUDENTS! Please note that Winter Quarter classes began Monday, January 4th. If you are properly enrolled in an online class but can't log into the Etudes online classroom, don't give up. We are here to assist you.

Check to see if the answer to your question is already available from the list of Frequently Asked Questions below. Click on your question to find an answer.

If you still have questions or problems after checking the Frequently Asked Questions (FAQs) and General Student Help, submit your question as a help request ticket by clicking on -

Get Assistance!

For the quickest response, please submit your requests Monday through Friday from 8 am to 4:30 pm. If you don't receive a timely response via email from helpdeskconnect, please check your spam or junk folder first. If you never received a response, give us a call. You may call us for assistance at (650) 949-7446 during regular office hours, Monday through Friday.

TIPS
Some students have reported that they don't receive Etudes email at their Comcast accounts.

If this happens to you, try using a different email account for your school work, perhaps a gmail or yahoo account. If you don't have one of those free accounts yet, you could set one up quickly at http://bit.ly/emailgoogle or http://bit.ly/emailyahoo.

Be sure to update information about your non-Comcast email account address in two places:

1. In Etudes - Complete the form at http://etudes.org/update_account.html or login to Etudes, go to My Workspace, click on Account, then choose Modify Details.

2. At Foothill College A&R - Through the online registration system at https://registration.fhda.edu/prod/web/default.jsp.
To find out if Etudes is down, type
myetudes.org/portal
into the empty box at http://downforeveryoneorjustme.com/