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Student Help CenterAssistance for Foothill College students ONLY. Check to see if the answer to your question is already available from the list of Frequently Asked Questions. Click on your question to find an answer. If you still have questions or problems after checking the Frequently Asked Questions (FAQs), submit your question as a help request ticket by clicking on Get Assistance. For the quickest response, please submit your requests Monday through Thursday from 8 am to 5 pm. If you don't receive a timely response via email from helpdeskconnect, give us a call. You may call us for assistance at (650) 949-7446 during regular office hours, Monday through Thursday.
Frequently Asked QuestionsClick on your question to get an answer. Login or Course Access How do I login to or access my online ETUDES NG course? I've been able to login before, so why am I unable to login NOW? How do I accept certificates and stop all the alerts? How can I view the Discussion area if I'm using a MAC? How can I view the Discussion area if I'm using a PC? What is my User ID? Why am I having problems logging into my online ETUDES NG course? What should I do if I forgot my password? What should I do if I get an error message when I request my password to be reset? What is my Student Identification Number (SID)? Why haven't I received the Late Add Code that I requested for an online course? Why can't I login to my course even though I am already registered? When can I login to my course after registering or adding late? Why can I login but I don't see my course tab? What should I do if My Workspace doesn't work? Why haven't I received a reply after I clicked on Assistance and submitted a request for help? Why haven't I received a response within 12 hours after requesting Update Account in ETUDES NG? How can I contact my instructor? How can I get my Campus Center Use Fee be reduced?
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