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Student Help Center~ Assistance for Foothill College students ONLY ~ Most students will be able to login to online courses for the Fall Quarter starting Monday, September 20th but not before. If the class you want is filled, please read the Add Process for details. In the meantime, students can read the Course Info for instructions related to required textbooks, course access information, and instructor contact details. An Etudes User ID and Password are needed in order to login to most online courses. For details, see Login Instructions. Access to some online courses is NOT available via Etudes, please check Course Information or contact the instructor directly for details. Go to Help Form for help with problems with MyPortal. Check to see if the answer to your question is already available from the list of Frequently Asked Questions below. Click on your question to find an answer. If you still have questions or problems after checking the Frequently Asked Questions (FAQs) and General Student Help, submit your question as a help request ticket by clicking on - For the quickest response, please submit your requests Monday through Thursday from 8 am to 4:30 pm. If you don't receive a timely response via email from helpdeskconnect, please check your spam or junk folder first. If you never received a response, give us a call. You may call us for assistance at (650) 949-7446 during regular office hours, Monday through Thursday. Frequently Asked QuestionsClick on your question to get an answer. Login or Course Access How do I login to or access my online Etudes course? I've been able to login before, so why am I unable to login NOW? How do I accept certificates and stop all the alerts? How can I view the Discussion area if I'm using a MAC? How can I view the Discussion area if I'm using a PC? Why am I having problems logging into my online Etudes course? What should I do if I forgot my password? What should I do if I get an error message when I request my password to be reset? What is my Student Identification Number (SID)? When can I login to my course after registering or adding late? Why can I login but I don't see my course tab? What should I do if My Workspace doesn't work? Why haven't I received a reply after I clicked on Assistance and submitted a request for help? Why haven't I received a response within 12 hours after requesting Update Account in Etudes? How can I contact my instructor? How can I get my Campus Center Use Fee reduced? How do I drop a class or withdraw? Where can I get help with downloading, attachments, and other computer tasks? How can I add an online class once the quarter has started? More Frequently Asked Question (FAQs)Get Assistance
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